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All - absolutely all - the evidence we have seems to show that Google was completely wrong - that a payment didn't go off because of a known Google outage, that
by TomSwirly 4y ago
All - absolutely all - the evidence we have seems to show that Google was completely wrong - that a payment didn't go off because of a known Google outage, that the company then made a manual payment, but started to receive threatening messages, that they appealed to billing who told them they were safe, but then the site was cut off in the middle of the night on the weekend.
Your argument appears to be this: "Facts are unimportant: the customer is almost certainly wrong in every case."
- intellectronica 4y agoEpistimological check-in: we don't actually have any evidence, except for a very high level story from the OP without much relevant detail. So all we have is the base rate, which is in almost all cases when there are billing problems they are at least to some extent because of negligence or fraud on the part of the customer.
- yjftsjthsd-h 4y agoThe base rate of building problems is that the customer screwed up, and the base rate of Google support problems is that Google is negligent. I'm not sure how to compare these.