3 ms·
My company isn't very big (we spend in the very low five-figures with Azure per month) and yet we were assigned an "Azure Success Manager" (or something close t
by jaywalk 4y ago
My company isn't very big (we spend in the very low five-figures with Azure per month) and yet we were assigned an "Azure Success Manager" (or something close to that) who I have a standing monthly phone call with, and can reach out to at any time to oversee any issues that may come up. We actually did have a billing issue come up a while ago (it was Microsoft's fault) and although our account wasn't in any real danger of being shut off, she stayed on top of the case and made sure it got resolved quickly.
- RA_Fisher 4y agoThat’s awesome customer service! Thanks for sharing.
- htrp 4y agoThat's because Microsoft understands and hires humans for customer support.....
- wongarsu 4y ago> we spend in the very low five-figures with Azure per month That's over $100,000 a year, at that point having a Key Account Manger (or Success Manager or whatever) to talk to should be the expectation.
- jaywalk 4y agoI agree. But although I've never used GCP, I get the feeling that an account of my size would not get the same treatment.