5 ms·

What is this fud? Both AWS and Azure won't suspend your account for several months, even with charges failing. Especially not if you're communicating with them.

by klohto 4y ago

What is this fud? Both AWS and Azure won't suspend your account for several months, even with charges failing. Especially not if you're communicating with them. It's incredibly easy to get a hold of human support in case of the other clouds.

laegooose 4y ago
yes, in my experience, AWS keeps running everything as is when there is a problem with the payment method or a disagreement about bill
jaywalk 4y ago
My company isn't very big (we spend in the very low five-figures with Azure per month) and yet we were assigned an "Azure Success Manager" (or something close to that) who I have a standing monthly phone call with, and can reach out to at any time to oversee any issues that may come up. We actually did have a billing issue come up a while ago (it was Microsoft's fault) and although our account wasn't in any real danger of being shut off, she stayed on top of the case and made sure it got resolved quickly.
- RA_Fisher 4y ago
  That’s awesome customer service! Thanks for sharing.
- htrp 4y ago
  That's because Microsoft understands and hires humans for customer support.....
- wongarsu 4y ago
  > we spend in the very low five-figures with Azure per month That's over $100,000 a year, at that point having a Key Account Manger (or Success Manager or whatever) to talk to should be the expectation.
  - jaywalk 4y ago
    I agree. But although I've never used GCP, I get the feeling that an account of my size would not get the same treatment.
CSDude 4y ago
I forgot to pay 200$ Azure bill on a test account for 3 months because I missed the mails. They just waived that one after 3 months without me even requesting and I've been paying since. Google is just hostile to everyone by default.
JacobiX 4y ago
We use Azure and Linode for all of our cloud services. The number one reason: we can contact human support at any time and we have a designated customer success manager. In many situation this proved to be critical, especially for resolving paiement issues, etc
andix 4y ago
Ofc they don’t. Because they charge A LOT for the service. Even if the chance of the customer paying is just 30% it’s probably still a profit (it’s mostly licensing costs you pay with cloud bills, infrastructure costs are maybe 20% of it; hardware, electricity, cooling). And on the way they can charge a lot of late fees, that raises profit even more.
nucleardog 4y ago
Had AWS payment issues at one company spending ~$20k/mo. Had some technical issues trying to catch the bill up. Contacted support, obviously concerned. It was entirely a non-event to them. Basically just said as long as you're in contact with us, we're not gonna shut anything off don't worry about it. And... they didn't. At other companies where we've had an active and involved account rep literally just shot off one email and got back a "no worries, I put a block on the account so it can't be suspended without my approval". I know in the past I've had personal accounts go a couple months in the red when a card expired and I wasn't staying on top of the emails. These sorts of things are really only an issue with one specific provider.

by klohto 4y ago

laegooose 4y ago

yes, in my experience, AWS keeps running everything as is when there is a problem with the payment method or a disagreement about bill

jaywalk 4y ago

My company isn't very big (we spend in the very low five-figures with Azure per month) and yet we were assigned an "Azure Success Manager" (or something close to that) who I have a standing monthly phone call with, and can reach out to at any time to oversee any issues that may come up. We actually did have a billing issue come up a while ago (it was Microsoft's fault) and although our account wasn't in any real danger of being shut off, she stayed on top of the case and made sure it got resolved quickly.

RA_Fisher 4y ago
That’s awesome customer service! Thanks for sharing.
htrp 4y ago
That's because Microsoft understands and hires humans for customer support.....
wongarsu 4y ago
> we spend in the very low five-figures with Azure per month That's over $100,000 a year, at that point having a Key Account Manger (or Success Manager or whatever) to talk to should be the expectation.
- jaywalk 4y ago
  I agree. But although I've never used GCP, I get the feeling that an account of my size would not get the same treatment.

CSDude 4y ago

I forgot to pay 200$ Azure bill on a test account for 3 months because I missed the mails. They just waived that one after 3 months without me even requesting and I've been paying since. Google is just hostile to everyone by default.

JacobiX 4y ago

We use Azure and Linode for all of our cloud services. The number one reason: we can contact human support at any time and we have a designated customer success manager. In many situation this proved to be critical, especially for resolving paiement issues, etc

andix 4y ago

Ofc they don’t. Because they charge A LOT for the service. Even if the chance of the customer paying is just 30% it’s probably still a profit (it’s mostly licensing costs you pay with cloud bills, infrastructure costs are maybe 20% of it; hardware, electricity, cooling). And on the way they can charge a lot of late fees, that raises profit even more.

nucleardog 4y ago

Had AWS payment issues at one company spending ~$20k/mo. Had some technical issues trying to catch the bill up. Contacted support, obviously concerned. It was entirely a non-event to them. Basically just said as long as you're in contact with us, we're not gonna shut anything off don't worry about it. And... they didn't. At other companies where we've had an active and involved account rep literally just shot off one email and got back a "no worries, I put a block on the account so it can't be suspended without my approval". I know in the past I've had personal accounts go a couple months in the red when a card expired and I wasn't staying on top of the emails. These sorts of things are really only an issue with one specific provider.