> In particular, there never seems to be any human being that you can talk to and find out what you need to do to fix the issue This isn't really 100% true. It

> In particular, there never seems to be any human being that you can talk to and find out what you need to do to fix the issue This isn't really 100% true. It's just that Google uses third party contractors for the grunt work and they are working off a script. You can contact them but the comms with them is weird you won't get a direct response only canned responses as they are not allowed to talk to you directly. I'm pretty sure that these contractors are working out of India due to the times they would "respond" to the ticket. I went through this recently with one of my apps because you can use the Google picker to load files. Very strange and stressful process I was this close to just deleting that feature due to the insane process. Example was I had a spelling / grammar mistake on my landing page (minor) and they knocked back the application by sending me a premade email with all the rules that need followed which was full of spelling mistakes. Then once I corrected this they said I had a broken link (it was a link to instagram which didn't work and I took it off) again the email they sent to me was full of broken links. Very weird.