I keep hearing about this "automation" and sure, I'm probably too dumb to understand FAANG-level automation but aren't there switches that the automated workflo

I keep hearing about this "automation" and sure, I'm probably too dumb to understand FAANG-level automation but aren't there switches that the automated workflows are expected to check against, atleast before running high-impact actions are like account suspension? Switches that can be pushed by the customer service groups with appropriate entitlement? I have written components with such overrides (with proper auditing to ensure review) and that worked pretty well as a safety-valve. Surely a bunch of PHDs with research papers can't be all wrong so what am I missing here?