Google has the worst support, bar none, of any infrastructure company I've dealt with in my 13 years in the industry. IF you can get ahold of someone... and IF

Google has the worst support, bar none, of any infrastructure company I've dealt with in my 13 years in the industry. IF you can get ahold of someone... and IF they comprehend your issue... and IF they know how to solve it... and IF they can communicate with other departments involved... and IF they remember to respond to you... and IF their internal documentation is up to date... then you MIGHT stand a chance of getting your problem solved. It's at the point where you will get better support for Google's own services from companies that resell them, because they have on-call internal contacts at Google and actually care about their customers.