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Not exclusive to GCP. Backblaze has previously locked our account on a saturday. They claim we were putting too much pressure on their cluster. They could've

Not exclusive to GCP. Backblaze has previously locked our account on a saturday. They claim we were putting too much pressure on their cluster. They could've locked the 1! token that was causing 90% of the load, but they locked the whole account which was used by 10 different apps for a veriety of purposes causing unecessary downtime in some production workloads. Also the workload has been quite consistent for days/weeks, so they could've detected it earlier and/or address it in a better way.

dman 4y ago
Whoa - how much traffic were you generating?
dchia 4y ago
If you are paying for the load/pressure, what's the problem?
- jeroenhd 4y ago
  Backblaze is very cheap and has several "don't overload our system" clauses in their terms and conditions. They're cheap and reliable, that generally comes at the risk of early termination. I don't think you can have a cheap, reliable, unlimited service; pick two at most.
  - jsiepkes 4y ago
    Isn't everything metered with Backblaze (ie. no unlimited)? I think only things such as delete aren't metered. But in order to delete something you must have first uploaded it (which is metered). If everything is metered it seems kind of odd to complain about a lot of activity. Since it's literally the thing you make money with.
  - jquery 4y ago
    Indeed. If a customer tries to backup a petabyte of data on the base plan (because it’s “unlimited”) and they get the boot, they really shouldn’t be that surprised. Wouldn’t really compare it to OP’s situation, where they got an assurance in writing they were in good standing, and didn’t appear to be blocked for violating ToS.
    - lights0123 4y ago
      "Token" hints at everything-is-metered B2, not their unlimited backup plan.
  - smileybarry 4y ago
    They probably meant their B2 storage service, which is like S3 and bills for storage, egress, some operations, etc. That’s one service I wouldn’t expect to have some cancellation for overload in place. You’re using a token anyway, why not just rate-limit you instead?
    - manishsharan 4y ago
      Blackblaze B2 is supposed to be AWS S3 competitor. S3 is simply unbreakable. If Blackblaze intends to compete with S3, they can't complain about load stress on their B2.And they can't rate limit either.
      - jsjohnst 4y ago
        > S3 is simply unbreakable Minor nitpick, but this is categorically not true. As a customer, one who proactively worked with AWS AMs, SAs, and S3 engineers directly before making the change, I still took down S3 by just changing how new files were stored in our S3 bucket. Yes, this S3 bucket was at the time the largest bucket (based on number of files), but still not “simply unbreakable”.
moonchrome 4y ago
I don't see this as related - your account triggered some abuse detection - did you ever go to them and validate what you're doing is covered by the terms you're paying for ? I mean it sounds like a dick move by Backblaze, but comparing it to what OP is describing is downplaying how bad this looks for GCP IMO. Going through with official contact at GCP, being assured he did everything right and that it was taken care of - and still getting shut down. In my book that's just inexcusable - if you can't count on that kind of support to work then how can you rely on that platform for anything ?

dman 4y ago

Whoa - how much traffic were you generating?

dchia 4y ago

If you are paying for the load/pressure, what's the problem?

jeroenhd 4y ago
Backblaze is very cheap and has several "don't overload our system" clauses in their terms and conditions. They're cheap and reliable, that generally comes at the risk of early termination. I don't think you can have a cheap, reliable, unlimited service; pick two at most.
- jsiepkes 4y ago
  Isn't everything metered with Backblaze (ie. no unlimited)? I think only things such as delete aren't metered. But in order to delete something you must have first uploaded it (which is metered). If everything is metered it seems kind of odd to complain about a lot of activity. Since it's literally the thing you make money with.
- jquery 4y ago
  Indeed. If a customer tries to backup a petabyte of data on the base plan (because it’s “unlimited”) and they get the boot, they really shouldn’t be that surprised. Wouldn’t really compare it to OP’s situation, where they got an assurance in writing they were in good standing, and didn’t appear to be blocked for violating ToS.
  - lights0123 4y ago
    "Token" hints at everything-is-metered B2, not their unlimited backup plan.
- smileybarry 4y ago
  They probably meant their B2 storage service, which is like S3 and bills for storage, egress, some operations, etc. That’s one service I wouldn’t expect to have some cancellation for overload in place. You’re using a token anyway, why not just rate-limit you instead?
  - manishsharan 4y ago
    Blackblaze B2 is supposed to be AWS S3 competitor. S3 is simply unbreakable. If Blackblaze intends to compete with S3, they can't complain about load stress on their B2.And they can't rate limit either.
    - jsjohnst 4y ago
      > S3 is simply unbreakable Minor nitpick, but this is categorically not true. As a customer, one who proactively worked with AWS AMs, SAs, and S3 engineers directly before making the change, I still took down S3 by just changing how new files were stored in our S3 bucket. Yes, this S3 bucket was at the time the largest bucket (based on number of files), but still not “simply unbreakable”.

moonchrome 4y ago

I don't see this as related - your account triggered some abuse detection - did you ever go to them and validate what you're doing is covered by the terms you're paying for ? I mean it sounds like a dick move by Backblaze, but comparing it to what OP is describing is downplaying how bad this looks for GCP IMO. Going through with official contact at GCP, being assured he did everything right and that it was taken care of - and still getting shut down. In my book that's just inexcusable - if you can't count on that kind of support to work then how can you rely on that platform for anything ?