> Unfortunately, they are not usually very good at thinking about the people who will use their systems, taking their preferences into account, and treating the

> Unfortunately, they are not usually very good at thinking about the people who will use their systems, taking their preferences into account, and treating them like customers who they are trying to keep. Then give developers a little more respect and let them do that! It is telling that the longest chunk of this text is about not hiring too many PMs and the next longest is about better support. Maybe we should hire fewer product mangers and more support^H^H^H^H^H^H^Hcustomer success staff. Is this a PM telling us why we shouldn't hire for that function? I agree and I'll vote this submission up!