> There’s so much wasted time in the typical day This is the most important thing to understand, at least in IT as a whole and in the integrator/MSP wrold spec

> There’s so much wasted time in the typical day This is the most important thing to understand, at least in IT as a whole and in the integrator/MSP wrold specifically. There were the times were the actual work didn't clocked more than two hours a day for months. Not because there was no work, but because there were meetings, red tape, e-mail chains with a dozens addresses in CC...