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The argument might be made, that this is a problem with many (most?) ticket management systems. How difficult would it be to design a mechanism that facilitate
by noizejoy 4y ago
The argument might be made, that this is a problem with many (most?) ticket management systems.
How difficult would it be to design a mechanism that facilitates humans being nice to each other, rather than making humans emulate emotionless robots?
- account42 4y agoEven for other reasons, why should a comment automatically reopen a ticket? Maybe you just found some addtional details you want to record for future reference but which don't need any additional action right now.