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We have a no "Thank You's" policy because it re-opens the ticket which is really annoying.
by shafoshaf 4y ago
We have a no "Thank You's" policy because it re-opens the ticket which is really annoying.
- noizejoy 4y agoThe argument might be made, that this is a problem with many (most?) ticket management systems. How difficult would it be to design a mechanism that facilitates humans being nice to each other, rather than making humans emulate emotionless robots?
- account42 4y agoEven for other reasons, why should a comment automatically reopen a ticket? Maybe you just found some addtional details you want to record for future reference but which don't need any additional action right now.
- havblue 4y agoI'd think that the "thank you" gives finality that both parties agree it's closed.