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As a developer who occasionally gets pulled in to help with urgent support issues, I dread bare hello messages. It gives me too much time to imagine a down site
by QuantumSeed 4y ago
As a developer who occasionally gets pulled in to help with urgent support issues, I dread bare hello messages. It gives me too much time to imagine a down site or some other critical event. Asking the question up front spares me a lot of stress.
- Groxx 4y ago"hello" is impossible to triage. You should essentially never do syn/ack IRL. If you don't know precisely what the recipient is doing, you do not know what they are doing, it could be important. Always lead with info to help them prioritize things. Ideally in the first ~5 words, because that's all they may see in the notification. (this is also IMO why phone calls are terrible. they're the equivalent of "hello" over a channel that has no other message, so everything must be assumed to be maximum urgency or you might miss something truly critical)
- MrDresden 4y agoI practice BLUF (Bottom line up front)[0] for that very reason, and never send bare hello messages. [0] https://www.animalz.co/blog/bottom-line-up-front/ https://www.animalz.co/blog/bottom-line-up-front/
- pvinis 4y agoJust wait for the next message. 9/10 times I just don't respond until I get the actual request, then I say hello back and continue with helping.