5 ms·

Would it have killed Apple to highlight the offending words in the original review?

fishfood23 4y ago
This is the most annoying part of rejection. They won’t point to anything specifically, but continue to send vague summaries of the issue. If you’re staring at a plist file and there’s an issue, why not just tell me you found an issue with the plist? It’s infuriating.
neurostimulant 4y ago
I guess this depends on the reviewer. I had one rejected update where the reviewer listed the offending contents in the rejection message.
- ChrisMarshallNY 4y ago
  I've had a few rejections (not "dozens," as someone above mentioned), and, in my case, I have had to often deal with the vague, "canned" responses, but also, a couple of times, I actually had detailed indications, including screenshots. I am always unfailingly polite and professional, even though I may want to strangle them. I dunno. I consider this "the cost of doing business." Not thrilled with it, but it's better than friends of mine have had to deal with, when a couple of thugs walk into their new restaurant, and say "Where ya want the video games set up?"
faeriechangling 4y ago
I understand the mistake that led to the rejection. The arrogant, obnoxious, unhelpful, and entitled way the mistake was handled is what’s infuriating.
- userbinator 4y ago
  arrogant, obnoxious, unhelpful, and entitled That's just Apple being Apple. It's also one of the reasons I don't use their products despite how nice they look. They always think they're right, and smugly so. "You're holding it wrong", etc. The attitude is endemic.
  - noveltyaccount 4y ago
    100%, and sadly I've had quite a few high-friction conversations with friends about iMessage. It's endemic and trickles down to some of their customers, too.
    - psd1 4y ago
      Mmm yes, but also sometimes people think they are being diplomatic when they browbeat others. Did you allow a few days to pass and then review the conversation log? Sometimes we see a tone that we weren't aware of at the time.
Tao3300 4y ago
A useful feature, to be sure, but I'm guessing they fired whoever maintained the bot/script that does this.

This is the most annoying part of rejection. They won’t point to anything specifically, but continue to send vague summaries of the issue. If you’re staring at a plist file and there’s an issue, why not just tell me you found an issue with the plist? It’s infuriating.

neurostimulant 4y ago

I guess this depends on the reviewer. I had one rejected update where the reviewer listed the offending contents in the rejection message.

ChrisMarshallNY 4y ago
I've had a few rejections (not "dozens," as someone above mentioned), and, in my case, I have had to often deal with the vague, "canned" responses, but also, a couple of times, I actually had detailed indications, including screenshots. I am always unfailingly polite and professional, even though I may want to strangle them. I dunno. I consider this "the cost of doing business." Not thrilled with it, but it's better than friends of mine have had to deal with, when a couple of thugs walk into their new restaurant, and say "Where ya want the video games set up?"

faeriechangling 4y ago

I understand the mistake that led to the rejection. The arrogant, obnoxious, unhelpful, and entitled way the mistake was handled is what’s infuriating.

userbinator 4y ago
arrogant, obnoxious, unhelpful, and entitled That's just Apple being Apple. It's also one of the reasons I don't use their products despite how nice they look. They always think they're right, and smugly so. "You're holding it wrong", etc. The attitude is endemic.
- noveltyaccount 4y ago
  100%, and sadly I've had quite a few high-friction conversations with friends about iMessage. It's endemic and trickles down to some of their customers, too.
  - psd1 4y ago
    Mmm yes, but also sometimes people think they are being diplomatic when they browbeat others. Did you allow a few days to pass and then review the conversation log? Sometimes we see a tone that we weren't aware of at the time.

Tao3300 4y ago

A useful feature, to be sure, but I'm guessing they fired whoever maintained the bot/script that does this.