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> I find it curious that the customer using the product in an unintended way would be upsetting to the vendor. What drives such emotions? In my businesses, I co

> I find it curious that the customer using the product in an unintended way would be upsetting to the vendor. What drives such emotions? In my businesses, I couldn't care less how the customer uses my product. If they're happy, I'm happy. There's a lot more going on here than maybe you realize. First, the students are not your only customers. The administration is also one of your customers. If you make the course TOO difficult and fail everyone, your "administration customer" will find a way to get rid of you. Conversely, if you make the course too easy and everyone gets to cheat and everyone gets an "A", then many students who pass your class may not pass various professional certification exams that are more rigorously controlled (i.e., no cheating). If that happens, then the school may lose accreditation for programs that you are associated with (i.e., if all the nursing majors fail their certification exam, your nursing program may get nuked). Then you get nuked. Third, whether you like it or not, your relationships with your students is something you have to deal with. Students who don't cheat have a tendency to get really upset if they find out you turn a blind eye to cheating. Happy cheating customers leads to unhappy honest customers. Fourth, if your fellow faculty members feel like you're going easy on the students to get favorable reviews (or because you're lazy or because you hate confrontation), they can make life unpleasant for you, too. They also aren't too happy if they teach upper level courses and you send a bunch of garbage students their way.

randomdata 4y ago
It seems that you're not managing your customers well. If, in any other business, you needed to adjust the behaviour of some customers to keep other customers happy you would provide incentives, like a price discount. You don't need to fail the cheaters, you just need to make it more appealing to not cheat to keep the non-cheaters happy. How are you doing that? Is there a financial discount to those who have shown to not cheat (or conversely a higher rate for those who wish to cheat)? If not, you might want to try a new business. You may not be cut out for the one you're in. The business world is not very forgiving, nor should it be. Those who can't adapt need to perish.
- busyant 4y ago
  > It seems that you're not managing your customers well. If, in any other business, you needed to adjust the behaviour of some customers to keep other customers happy you would provide incentives, like a price discount Spoken like someone who hasn't done the job and is confident in his ignorance.
  - randomdata 4y ago
    Yes, that is what "seems" implies. It suggests that there is gaps in the information and that one should come back with more details. There were also directed questions included to help guide one to where information was lacking. Curious that a primitive emotional response has transpired instead. Given the greater context of discussion also about emotions, is there something about the job that attracts this type of behaviour?

randomdata 4y ago

It seems that you're not managing your customers well. If, in any other business, you needed to adjust the behaviour of some customers to keep other customers happy you would provide incentives, like a price discount. You don't need to fail the cheaters, you just need to make it more appealing to not cheat to keep the non-cheaters happy. How are you doing that? Is there a financial discount to those who have shown to not cheat (or conversely a higher rate for those who wish to cheat)? If not, you might want to try a new business. You may not be cut out for the one you're in. The business world is not very forgiving, nor should it be. Those who can't adapt need to perish.

busyant 4y ago
> It seems that you're not managing your customers well. If, in any other business, you needed to adjust the behaviour of some customers to keep other customers happy you would provide incentives, like a price discount Spoken like someone who hasn't done the job and is confident in his ignorance.
- randomdata 4y ago
  Yes, that is what "seems" implies. It suggests that there is gaps in the information and that one should come back with more details. There were also directed questions included to help guide one to where information was lacking. Curious that a primitive emotional response has transpired instead. Given the greater context of discussion also about emotions, is there something about the job that attracts this type of behaviour?