I think most people can relate to the horrible experience of calling in to a bank or insurance company and being forced through their chatbot voice recognition

I think most people can relate to the horrible experience of calling in to a bank or insurance company and being forced through their chatbot voice recognition system instead of getting to talk to a real person. If we can't even do something that simple (granted I understand the goal with chatbots is to prevent people from reaching a human rather than actually helping them) how could we possibly believe that an "AI" doctor is a good idea? Find a simple to moderate complexity consumer interaction that AI does well, and maybe we can begin to think about how it could help on healthcare. For now, it will only lead to the hellscape we see in other areas of customer service