"But the former Amazon Care executive said there’s a “tension between what would give you good ratings versus what is sound clinical care.” The former nurses an

"But the former Amazon Care executive said there’s a “tension between what would give you good ratings versus what is sound clinical care.” The former nurses and executive who worked on Amazon Care said Care Medical bosses lacked the power to push back against some of Amazon’s decisions. “It comes down to who has leverage in the relationship,” said Andriola, from UC Irvine Health." This is always true in every health facility I have ever seen or worked in - but Amazon doesn't have the licence to practice medicine or nursing, the doctor or nurse does. So the final decision-maker of what's appropriate is the clinician, it's their job to do the right thing, and bring up these issues with the medical or nursing director. And if you really think the clinical director is doing the wrong thing for patients, you report them to the state regulator which should also give you whistleblower protection in most states in the US, not just whine about it anonymously after you leave the company