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> Fresh new hires, who’ve never known a reason to care about the Mac, trying to rewrite key portions of the OS Apple Support engineers do not understand the ba
by srvmshr 4y ago
> Fresh new hires, who’ve never known a reason to care about the Mac, trying to rewrite key portions of the OS
Apple Support engineers do not understand the basics sometimes. I noticed my 15" 2880x1800 screen showed a resolution of 1440x900 after 12.5 upgrade. I raised a ticket and my request was patched to Apple US who ran a bunch of tests remotely & were confused what & why. I never bothered looking at resolution before, so this half resolution thing bothered me.
I dug out an exact replica config from office running 12.0.1 & voila it was running 1440x900 too. Then it dawned on me: The retina screen allocates 4 hardware pixels for each 'screen' pixel - so effectively canvas size was 1440x900 although screen resolution remains 2880x1800 at 220ppi
Apple engineer in the bug report still struggling to understand this. I have no words except teling him this is a feature not a bug. I genuinely think the software devs are very fragmented within Apple & they don't really understand the customer facing issues entirely.