The psychology behind it. "Crucial Conversations" was the book that really kicked me off. It demonstrated how people can hear something different to what you sa

The psychology behind it. "Crucial Conversations" was the book that really kicked me off. It demonstrated how people can hear something different to what you say, and how you can create a conversational environment more conducive to the conversation you're trying to have. More recently, conversational techniques for problem solving have been really interesting. Google "The SOON Funnel" if you're curious.