I would require that all employees from the CEO down spend at least one week per year working in a customer support role although I'm not sure how to prevent th

I would require that all employees from the CEO down spend at least one week per year working in a customer support role although I'm not sure how to prevent them from blowing their top and going balistic at a customer given the amount of shit that customer support agents have to take on a daily basis. Hmmm.. on second thought, maybe not such a good idea but a man can dream right? Perhaps restricting them to just working on email replies/responses and vet those responses prior to allowing them to be sent might work while also getting them to listen in on some live calls may be a safer option in terms of customer retention.