I've had Atlassian's bitbucket team reach out to me after I expressed frustration in a survey. It was a manager and a developer on the call. They listened int

I've had Atlassian's bitbucket team reach out to me after I expressed frustration in a survey. It was a manager and a developer on the call. They listened intently. I think the call lasted at least 30 minutes. I think bitbucket improved a lot over the last few years. I like to think that practice of talking with users was a significant part of that.