+1 for "It’s for stuff people want to be able to find later." Chat deprecates fast, too informal to describe the problem to be recognizable two years from now,

+1 for "It’s for stuff people want to be able to find later." Chat deprecates fast, too informal to describe the problem to be recognizable two years from now, different companies and customers are on different channels and platforms... But I can still find that email from 2014 about a specific problem.