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Whom is going to do a better job? A group of educated, passionate people that can troubleshoot their own problems in realtime? Or "Peggy" at Cloud Vendor X that

• mechanical_fish 15y ago
  That depends on whether the fix that Peggy deploys for one client also fixes the same problem for the other 399. In other words: It depends. There's no general answer, because deciding where to draw the abstraction barrier between you and your vendors is an unsolved, difficult, and evolving problem.