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Have you driven a Tesla much? The general UX intent is that you're not supposed to need to interact with the screen while driving. Wipers are automatic, light

by ajross 4y ago

Have you driven a Tesla much? The general UX intent is that you're not supposed to need to interact with the screen while driving. Wipers are automatic, lights are automatic (both can be pulsed with the stalks of course). Virtually everything responds to voice commands ("Play Stairway to Heaven", "Navigate to Albertsons", "Set temperature to 72", etc...). All this stuff works really well. I won't engage with "what people actually want" except to point to sales figures, I guess. Everyone likes different stuff. But the point is that Tesla is winning in this space because they're handing people an outside-the-box solution. Asking for "lots of buttons and knobs" is just demanding the older solution. That doesn't say the older solution is wrong, but it does argue that maybe you're failing to understand the new paradigm.

GoOnThenDoTell 4y ago
Voice control is terrible, I have to use a fake accent to get it to do anything, and even then its often flaky
- ajross 4y ago
  Post a video and get famous. Meh. I'm sure stuff doesn't work somewhere for someone. But... come on. Voice recognition is a long solved problem. Tesla's works as wells as Amazon's or Apple's or whoever's, which is to say sure, it makes an occasional mistake, but it basically isn't a problem except in arguments like this one on the internet. Mine works great. I love it and use it every day. I'm sorry yours doesn't, but at least you can sell your car for a profit and get one with buttons, so that's something.
  - hedora 4y ago
    It doesn't matter how well it works. I want a button. That way, I can adjust things without talking over passengers, and the kids cannot adjust things by talking to it. If I have to pish a button to activate it, then it is strictly more work than pushing a button. If it filters out all but the driver using stereo location, then the passenger can't futz with it for the driver on long trips.
    - Handytinge 4y ago
      FYI, most Teslas have two context sensitive buttons/scrolls/side clickers on the steering wheels, which can adjust many things.
kllrnohj 4y ago
Are Tesla's selling because of the interior or in spite of it? I suspect it's more the latter, and it's the powertrain and charging network that are actually the driving force behind Tesla sales, not the interior.
- Handytinge 4y ago
  None of these are singular factors. Usually when people buy a car, it's a multi factored decision. I did however fall in love with the simple interior of mine, as well as the instant power. I don't use the public charging network at all.
bonestamp2 4y ago
> I won't engage with "what people actually want" except to point to sales figures, I guess. I'd say that a person's first purchase of a Tesla only signals what they think they want. If they buy another one after the first then I'd agree it is actually what they want, or at least they like the other benefits of the Tesla enough to outweigh anything they don't like. I believe I fully understand the new paradigm. I had a 2018 Volvo XC90 and it's sort of a hybrid between the new and old paradigm. They have a fairly large screen (not as large as Tesla) and then a handful of buttons for functions that are fairly important if something is wrong with the screen (front window defrost, rear window defog, etc). I sold it after a year because I did not like it. It also supported voice control for all of these features, as did my BMW before that, as does my current vehicle. Voice control sucks to varying degrees on all of these vehicles, and if someone in the car is talking or you're on a phone call, you can't adjust things with your voice. I'd rather just have buttons and knobs with tactile feedback that are always available. But it's true, maybe other people don't want tactile controls. I mean, UX in general tends to disagree with this notion, but the iPhone beat the blackberry so it's possible that my in vehicle preferences are not what everyone wants. Either way, the automakers win with lower costs.
- ajross 4y ago
  > If they buy another one after the first then I'd agree it is actually what they want Tesla is, I believe (and I'm too lazy[2] to try to look up where I read this) the most repurchased brand on the market today. The used market for these cars is literally priced above new vehicles[1]! Were you really not aware? Does that maybe change your opinion? [1] Which is to say, on balance Tesla owners won't sell their cars even if they could make a profit doing so. [2] Found this one, which is probably coverage of the same Experian survey: https://www.forbes.com/sites/jimhenry/2021/12/31/tesla-no-1-in-brand-loyalty-then-subaru-gm-also-scores-well-experian-says https://www.forbes.com/sites/jimhenry/2021/12/31/tesla-no-1-...
  - bonestamp2 4y ago
    That's all great information for the case that people love their Teslas, I have no doubt about that. I'm still not convinced people are rebuying Tesla's because they prefer touchscreens over tactile buttons though. I believe there are plenty of factors that go into that loyalty decision. I'm sure some people do prefer touchscreens, and some don't -- but we don't know what that breakdown is. This study just came out: https://www.vibilagare.se/nyheter/physical-buttons-outperform-touchscreens-new-cars-test-finds https://www.vibilagare.se/nyheter/physical-buttons-outperfor... The study adds another variable to the discussion -- even if users prefer touchscreens, touchscreens are less safe than real buttons.

by ajross 4y ago

GoOnThenDoTell 4y ago

Voice control is terrible, I have to use a fake accent to get it to do anything, and even then its often flaky

ajross 4y ago
Post a video and get famous. Meh. I'm sure stuff doesn't work somewhere for someone. But... come on. Voice recognition is a long solved problem. Tesla's works as wells as Amazon's or Apple's or whoever's, which is to say sure, it makes an occasional mistake, but it basically isn't a problem except in arguments like this one on the internet. Mine works great. I love it and use it every day. I'm sorry yours doesn't, but at least you can sell your car for a profit and get one with buttons, so that's something.
- hedora 4y ago
  It doesn't matter how well it works. I want a button. That way, I can adjust things without talking over passengers, and the kids cannot adjust things by talking to it. If I have to pish a button to activate it, then it is strictly more work than pushing a button. If it filters out all but the driver using stereo location, then the passenger can't futz with it for the driver on long trips.
  - Handytinge 4y ago
    FYI, most Teslas have two context sensitive buttons/scrolls/side clickers on the steering wheels, which can adjust many things.

kllrnohj 4y ago

Are Tesla's selling because of the interior or in spite of it? I suspect it's more the latter, and it's the powertrain and charging network that are actually the driving force behind Tesla sales, not the interior.

Handytinge 4y ago
None of these are singular factors. Usually when people buy a car, it's a multi factored decision. I did however fall in love with the simple interior of mine, as well as the instant power. I don't use the public charging network at all.

bonestamp2 4y ago

> I won't engage with "what people actually want" except to point to sales figures, I guess. I'd say that a person's first purchase of a Tesla only signals what they think they want. If they buy another one after the first then I'd agree it is actually what they want, or at least they like the other benefits of the Tesla enough to outweigh anything they don't like. I believe I fully understand the new paradigm. I had a 2018 Volvo XC90 and it's sort of a hybrid between the new and old paradigm. They have a fairly large screen (not as large as Tesla) and then a handful of buttons for functions that are fairly important if something is wrong with the screen (front window defrost, rear window defog, etc). I sold it after a year because I did not like it. It also supported voice control for all of these features, as did my BMW before that, as does my current vehicle. Voice control sucks to varying degrees on all of these vehicles, and if someone in the car is talking or you're on a phone call, you can't adjust things with your voice. I'd rather just have buttons and knobs with tactile feedback that are always available. But it's true, maybe other people don't want tactile controls. I mean, UX in general tends to disagree with this notion, but the iPhone beat the blackberry so it's possible that my in vehicle preferences are not what everyone wants. Either way, the automakers win with lower costs.

ajross 4y ago
> If they buy another one after the first then I'd agree it is actually what they want Tesla is, I believe (and I'm too lazy[2] to try to look up where I read this) the most repurchased brand on the market today. The used market for these cars is literally priced above new vehicles[1]! Were you really not aware? Does that maybe change your opinion? [1] Which is to say, on balance Tesla owners won't sell their cars even if they could make a profit doing so. [2] Found this one, which is probably coverage of the same Experian survey: https://www.forbes.com/sites/jimhenry/2021/12/31/tesla-no-1-in-brand-loyalty-then-subaru-gm-also-scores-well-experian-says https://www.forbes.com/sites/jimhenry/2021/12/31/tesla-no-1-...
- bonestamp2 4y ago
  That's all great information for the case that people love their Teslas, I have no doubt about that. I'm still not convinced people are rebuying Tesla's because they prefer touchscreens over tactile buttons though. I believe there are plenty of factors that go into that loyalty decision. I'm sure some people do prefer touchscreens, and some don't -- but we don't know what that breakdown is. This study just came out: https://www.vibilagare.se/nyheter/physical-buttons-outperform-touchscreens-new-cars-test-finds https://www.vibilagare.se/nyheter/physical-buttons-outperfor... The study adds another variable to the discussion -- even if users prefer touchscreens, touchscreens are less safe than real buttons.