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> Here DPD is best, they give you a 2h slot several days ahead and then a 1h slot on the day of delivery. This must be a joke! DPD (DPDgroup, or whatever) is b
by csdvrx 4y ago
> Here DPD is best, they give you a 2h slot several days ahead and then a 1h slot on the day of delivery.
This must be a joke! DPD (DPDgroup, or whatever) is borderline incompetent.
I'm on vacation, and I needed a laptop. It was shipped from Germany ... after sitting somewhere for days. Then no information for 4 days on their tracking site. Then more information but I never had even an approximate day they would attempt delivery (let alone a 2h slot).
Said laptop is now returning to Germany, because DPD couldn't be assed to inform me they had a local partner in the country I'm visiting, or collection points, and because their local partner (owned by DPD, so corporate separation is no excuse) didn't feel like attempting delivery more than once.
It's not like they couldn't contact me: they had my email + phone + cellphone. They just didn't try (no, there's no mail in the spam folder).
I left them message on their website multiple time - it never had any effect on the "ballad of the laptop".
I've heard it from other people before, but now that I've seen it myself, DPDgroup is so utterly efficient that in comparison even USPS is a paragon of virtue at every level.