Edit: TLDR Nice clean graphics, shit UX for the actual thing you are trying to do, here’s an example: Nice that the Universal credit page is 17 seconds faster,

Edit: TLDR Nice clean graphics, shit UX for the actual thing you are trying to do, here’s an example: Nice that the Universal credit page is 17 seconds faster, but has anyone else noticed how they use dark patterns to screw you out of money you are due by making it really hard to submit accurate year end accounts if you have submitted an estimate at Tax credits renewal time because you didn’t have your year end accounts yet. The only way is to phone and go on hold for 2-4 hours or to write a letter to an address that is not listed anywhere on the website. I am having to pay back £75 / month of tax credits that I was legally due because I didn’t manage to submit this information to the correct place by the deadline. What is even more annoying is they have all this information as tax returns are submitted to the same government department and have all the information they need. The two departments even share the same bank account number for tax payements and tax credit repayments and use the same letterhead. They used to sync this information automatically but they changed the system at some point around 10-12 years ago. I can’t imagine why they have done this apart from it is designed just to screw money out of small business owners and sole traders that don’t make much money e.g. cleaners, hairdressers, window cleaners, dog walkers etc. It’s not setting a very good example if you want people to be honest and declare all their cash income!