"spoiled" in the sense of having gone bad, maybe. It does appear this is a deeply ingrained cultural assumption they aren't getting rid of (no clue if they try)

"spoiled" in the sense of having gone bad, maybe. It does appear this is a deeply ingrained cultural assumption they aren't getting rid of (no clue if they try). The usual meme is of course "nobody gets promoted for maintaining a not-so-successful service"...