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Ask HN: Best (minimal) customer support software?

10 points by oliv__ 4y ago

Hi HN, Curious what people's opinions are here on best practices & tools to setup a simple, manageable email support channel (for a SaaS). There seem to be a million options out there and a lot of bloated/complex software. Looking to transition away from a simple email client but ideally to a minimal, works-out-of-the-box solution. Thoughts/experiences?

oliv__ 4y ago
In case anyone is interested, I ended up going with Helpscout: I find it to have the easiest/simplest interface. I also looked at Front, Intercom, and Zoho.
freemint 4y ago
Any self-hosted ticket system sound good. eMail can be a source for ticket creation however tickets are processed via a web interface. https://osticket.com https://osticket.com is one such software
taubek 4y ago
If you want to move away from email client into web-based solutions take a look at: - https://sitracker.org/ https://sitracker.org/ - https://bestpractical.com/request-tracker https://bestpractical.com/request-tracker - https://otrs.com/product-otrs/otrs-community-edition/ https://otrs.com/product-otrs/otrs-community-edition/ - https://osticket.com/ https://osticket.com/ - https://www.zoho.com/desk/ https://www.zoho.com/desk/
cmer 4y ago
Freescout is really good. Been using it for 2 years with a team of 5-6. Highly recommended.