>There’s a policy for everything. The other thing to mention is that regardless of policy, humans are humans. If you're acting like a Karen to the guy behind

>There’s a policy for everything. The other thing to mention is that regardless of policy, humans are humans. If you're acting like a Karen to the guy behind the counter, they are going to give you the absolute bare minimum service. They know the policy, and they know exactly how it can be applied to make sure you have a shit day. If you help them help you, they'll often go above and beyond to make sure you're looked after. The simplest and most effective strategy I've found, both as a customer and a support rep, is to simply explain the problem you're experiencing at a physical level, keeping emotion and opinion out of it. Then cooperate with them and trust them to do their job. Support people are almost biologically engineered to want to solve your problems, but do not appreciate being treated as a punching bag or emotional dumpster. "My trackpad stopped working randomly, do you reckon we can fix this?" is far more likely to get a good response than "My trackpad is broken, I spent $1000 on this computer just 6 months ago! I can't believe you'd sell me such shit!"