> It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home. Sure there is, it’s “we don

> It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home. Sure there is, it’s “we don’t do that” (at least in my day, and I’d be shocked if that’s changed). It’s a good explanation for why things seemed ad hoc and improvised—because they were. Sounds like the tech & manager were way off the reservation. At least at my store and in my day, that’s the kind of exception we tried really hard to avoid. You never want to set an expectation you’re not going to be able to meet consistently.