IMO getting good customer service requires social engineering, whether it’s the Apple store or the cable company. Personally I’ve always been able to talk a Gen

IMO getting good customer service requires social engineering, whether it’s the Apple store or the cable company. Personally I’ve always been able to talk a Genius into replacing the device, even with a new one versus a returb; at no cost. Sucks that it’s a gamble who ends up assisting you, but my odds have been good.