4 ms·
Sounds like a manufacturing or sourcing issue. I can only imagine Apple hasn't recalled or notified customer support to be on the lookout for this because Apple
by madrox 4y ago
Sounds like a manufacturing or sourcing issue. I can only imagine Apple hasn't recalled or notified customer support to be on the lookout for this because Apple themselves isn't even aware of the issue. How would they know? Techs writing up these issues are probably attributing them all to user damage. Unless someone is actively looking for a noticeable uptick in user damage cases I doubt it even comes up.
- conductr 4y agoThey should know it's not normal to replace this many screens on a ~2 year old product line, they should be monitoring this type of data. It shouldn't have to bubble up from the front lines of tech support
- madrox 4y agoThey absolutely should, but I would not be shocked if they weren't
- viraptor 4y agoApple is notorious about keeping information secret. We won't know if they know about the issue or not until they act on it. There's next to no chance that they'll say "we've noticed this issue increasing and are discussing internally how to handle it". It took years to acknowledge the keyboard issues.