> I am fed up being a consumer in India and being taken for a ride all the time. You're taking yourself for a ride. The woman who scratched your laptop has zer

> I am fed up being a consumer in India and being taken for a ride all the time. You're taking yourself for a ride. The woman who scratched your laptop has zero relation with Apple. You'll just waste your time and money. Speak with the store directly, they said they'd do something about it for you. If they don't, threaten to 'sue' them.