In SRE roles I've been in it's often second-order issues that plague software. In many ways, things boil down to process and what value/principles each process

In SRE roles I've been in it's often second-order issues that plague software. In many ways, things boil down to process and what value/principles each process delivers and operates on. Misalignment in that space can be causal to a great number of things. Explaining second-order issues tends to be difficult as well, mainly because due to their nature there's often incomplete data to work with, so solving them is often piece-meal.