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Really? Do you read the 40 page small print for any service you use? On every cloud service it says we can do whatever we want without liability, then establish

Really? Do you read the 40 page small print for any service you use? On every cloud service it says we can do whatever we want without liability, then establishes you can’t sue - arbitration only and then says take it or leave it

dismantlethesun 4y ago
Isn’t it baked into the concept of a subscription service that you can only use it while you have an active subscription? I don’t think that’s fine print.
lelanthran 4y ago
> Really? Do you read the 40 page small print for any service you use? On every cloud service it says we can do whatever we want without liability, then establishes you can’t sue - arbitration only and then says take it or leave it Yes, really! It's called contracts - don't sign it until you read it[1]. The whole point behind a subscription is that you only get to enjoy the product while you are subscribed. I very much doubt that the fine-print said anything along the lines of "some functionality is available after subscription ends". Now let's be fair, you work for a company. Presumably, your company makes money by selling its products. Do you really think it is reasonable that someone who purchased your product, and who agreed to the terms of purchase (price, warrantee, etc) should be able to later retroactively withdraw their agreement? Did you actually put something like that - "Customer is free to change their mind any time after purchase and we will agree to continue providing service and/or product" - into your purchase agreement? Do you allow your ex-customers to get more product for free because at some time in the past they were customers? In all other business dealings, do you expect to make the other party whole just because the other party felt that it was too onerous to read the contract you provided? If you feel that people should not be held to the contracts they signed, why bother making them sign? I feel for you, but this is all self-inflicted; agreeing to something and then complaining that the other party is adhering to the terms of the agreement is a a very unprofessional way to behave. [1] I don't think you were given a 40 page contract to peruse; this is the actual contract you agreed to : https://www.lastpass.com/legal-center/terms-of-service/business https://www.lastpass.com/legal-center/terms-of-service/busin.... It's 12 pages of large font. The section about Fees, billing, etc is on the SECOND page, with an extra large heading of "Orders, Fees and Payment".
- what-imright 4y ago
  It doesn’t change what they’re obviously trying to do. They haven’t deleted the user data, as you would expect perhaps from that contract spiel ^ but instead hold it as a reward for resubscribing. Holding the company's ability to operate for ransom. That’s so underhanded I don’t have the words. Actually I do - Lastpass is a form of ransomware, except that you pay them before they lock you out of your data as well. By definition, that’s what they’re doing. Show me that in their stupid contract I mean sure they slipped us a contract too long to read on a busy day, Ok, but that they’re now bending their customer over is still cause for alarm. Just because their contract says they can get away with it doesn’t mean they aren’t scum for doing it to a customer that gave them a pile of money for a simple convenience service. I mean their whole pitch is based around them being trustworthy. They’re just waiting to stab you in the back.
  - Dr_ReD 4y ago
    Dear Mr. what-imright, I'm sorry, but this time you're what-imwrong. . You chose the provider. (when there were others) You chose the service profile. (when you could have done otherwise) You chose to under-utilize a costly service. (not their fault if you have only 30 passwords) You fucked it up by letting the service expire. (You had all the time to prepare) You didn't do any backups. (what's it? Five minutes, manually, on a single post-it?) *You* have a very strange idea of what a service is. (not them) You apparently didn't even bother reading the first two pages of the contract. (or anything else.) You don't want to renew... (someone said: "pay up or shut up" and they're right.) . *You* did it all, and now you're blaming them??? Not Cool man, Not Cool.
    - what-imright 4y ago
      These read like paid reviews. Something off with these comments.
      - lelanthran 4y ago
        > These read like paid reviews. You think all of these people, with comment histories going back years, are suddenly all on your providers payroll? > Something off with these comments. Nothing is off with the comments, you're trying to convince all of us that you should continue getting service after your subscription ends. You're being very unprofessional by demanding free service, and then accusing people who point out this fact as paid shills. I asked earlier if your company continues giving away product to ex-customers, and you haven't answered yet. Do you give away product for free to ex-customers? I wanna know if you do, so that I know where I can signup, pay once, end the subscription and still get your service for free. C'mon - you've thrown some accusations around here, you may as well answer the question.

dismantlethesun 4y ago

Isn’t it baked into the concept of a subscription service that you can only use it while you have an active subscription? I don’t think that’s fine print.

lelanthran 4y ago

> Really? Do you read the 40 page small print for any service you use? On every cloud service it says we can do whatever we want without liability, then establishes you can’t sue - arbitration only and then says take it or leave it Yes, really! It's called contracts - don't sign it until you read it[1]. The whole point behind a subscription is that you only get to enjoy the product while you are subscribed. I very much doubt that the fine-print said anything along the lines of "some functionality is available after subscription ends". Now let's be fair, you work for a company. Presumably, your company makes money by selling its products. Do you really think it is reasonable that someone who purchased your product, and who agreed to the terms of purchase (price, warrantee, etc) should be able to later retroactively withdraw their agreement? Did you actually put something like that - "Customer is free to change their mind any time after purchase and we will agree to continue providing service and/or product" - into your purchase agreement? Do you allow your ex-customers to get more product for free because at some time in the past they were customers? In all other business dealings, do you expect to make the other party whole just because the other party felt that it was too onerous to read the contract you provided? If you feel that people should not be held to the contracts they signed, why bother making them sign? I feel for you, but this is all self-inflicted; agreeing to something and then complaining that the other party is adhering to the terms of the agreement is a a very unprofessional way to behave. [1] I don't think you were given a 40 page contract to peruse; this is the actual contract you agreed to : https://www.lastpass.com/legal-center/terms-of-service/business https://www.lastpass.com/legal-center/terms-of-service/busin.... It's 12 pages of large font. The section about Fees, billing, etc is on the SECOND page, with an extra large heading of "Orders, Fees and Payment".

what-imright 4y ago
It doesn’t change what they’re obviously trying to do. They haven’t deleted the user data, as you would expect perhaps from that contract spiel ^ but instead hold it as a reward for resubscribing. Holding the company's ability to operate for ransom. That’s so underhanded I don’t have the words. Actually I do - Lastpass is a form of ransomware, except that you pay them before they lock you out of your data as well. By definition, that’s what they’re doing. Show me that in their stupid contract I mean sure they slipped us a contract too long to read on a busy day, Ok, but that they’re now bending their customer over is still cause for alarm. Just because their contract says they can get away with it doesn’t mean they aren’t scum for doing it to a customer that gave them a pile of money for a simple convenience service. I mean their whole pitch is based around them being trustworthy. They’re just waiting to stab you in the back.
- Dr_ReD 4y ago
  Dear Mr. what-imright, I'm sorry, but this time you're what-imwrong. . You chose the provider. (when there were others) You chose the service profile. (when you could have done otherwise) You chose to under-utilize a costly service. (not their fault if you have only 30 passwords) You fucked it up by letting the service expire. (You had all the time to prepare) You didn't do any backups. (what's it? Five minutes, manually, on a single post-it?) *You* have a very strange idea of what a service is. (not them) You apparently didn't even bother reading the first two pages of the contract. (or anything else.) You don't want to renew... (someone said: "pay up or shut up" and they're right.) . *You* did it all, and now you're blaming them??? Not Cool man, Not Cool.
  - what-imright 4y ago
    These read like paid reviews. Something off with these comments.
    - lelanthran 4y ago
      > These read like paid reviews. You think all of these people, with comment histories going back years, are suddenly all on your providers payroll? > Something off with these comments. Nothing is off with the comments, you're trying to convince all of us that you should continue getting service after your subscription ends. You're being very unprofessional by demanding free service, and then accusing people who point out this fact as paid shills. I asked earlier if your company continues giving away product to ex-customers, and you haven't answered yet. Do you give away product for free to ex-customers? I wanna know if you do, so that I know where I can signup, pay once, end the subscription and still get your service for free. C'mon - you've thrown some accusations around here, you may as well answer the question.