It’s a more formal record. Chat channels move along and each have their own limitations around pinned messages that complicate using them for important communic

It’s a more formal record. Chat channels move along and each have their own limitations around pinned messages that complicate using them for important communication that needs to be referred back to. Even for collaborating on documents it’s pretty common to mail out a specific “version” of the document as something of a checkpoint and to help when referring to things that may be removed in future versions. It’s for stuff people want to be able to find later. Between multiple people multiple channels a scrolling wall of system notices, it’s basically ephemeral and can’t be relied upon to find important things later in that mess. Did I tag you on that attachment here in this channel, that channel or did I send it to you directly as a DM a week ago, or was it not an attachment but a link to a file in a shared drive so I can’t filter it out of the attachments but have to search everything that is a link… Organisations also develop their own email etiquette and culture… which can substantially affect how they will balance communication between email and chat. Also … my personal experience from lots of ideation cycles at everything from improv, to weekend product development hackathons, and so many hours in business meetings. As valuable as an outside perspective can be for development of a new innovative take on something, not having any experience can lead to a lot of problems, from failing to understand the importance of certain technical features your potential customers won’t even mention because they take it for granted no one would even consider offering a service without it, to difficulty gathering feedback from potential and early beta customers because you’re playing catch up trying to learn enough to fully understand what they are telling you. I say this not to discourage you, just to highlight a possible large pothole in the road ahead of you.