4 ms·

I want to side with both here, personally that sucks, professionally, what’s happening over there? Paying the bill shouldn’t be a second thought, understanding

I want to side with both here, personally that sucks, professionally, what’s happening over there? Paying the bill shouldn’t be a second thought, understanding how it got to that point afterwards is what’s important. That company can’t be held liable for establishing a boundary that there is valuable material in storage they pay for that you happen to rent from them. This post oozes of superficiality and I absolutely loath[e] LastPass, but in this case, I’m on their side. But yeah, that sucks!

what-imright 4y ago
What’s outrageous is how they only hold 30 shared passwords but somehow billed us $1500 a year to use a browser plugin to serve 20 kilobytes of data to 12 people.
- moritonal 4y ago
  You choose to use Laspass rather than any of the free solutions because of its ease. Your problem is you gave 30 critical pieces of information to a third-party without any backup solution.
  - what-imright 4y ago
    Yes, it is our fault for trusting them ultimately. Agreed
    - hampereddustbin 4y ago
      I'm not quite sure I understand, isn't there a written contract you sign that states exactly what you get for N amount of money? Paying extra because of insufficient planning sucks, but is the price of such luxury. Think of the bright side; it's a good thing this bit your company at this early stage and not with half a million dollar contracts.
      - psychphysic 4y ago
        Cheap lesson as corporate lessons go.
  - hampereddustbin 4y ago
    This is honestly a tough thing with other cloud-based solutions aswell. Backing up your data from say AWS isn't difficult _per se_, it's just made prohibitively expensive to export any serious amount of data
- boomboomsubban 4y ago
  "What's outrageous is how they do exactly what they said they would for the price we accepted." What did you expect from them? The refusal to provide access without renewal is scummy, but this complaint is silly.
WA 4y ago
It’s your data, you should be allowed to export it whenever you want, expired account or not. At least, it is mandatory under GDPR.
- Brian_K_White 4y ago
  As the service provider, you should be able to simply delete the data the moment it's resources are no longer being paid for. It's also reasonable logic to hold any property hostage that has an outstanding dept associated with it. That's just a lein and is a common legal process. This is different from simply "account is no longer active" So, it's not so cut and dried and obvious. Like a lot of things, if it's obvious and simple it's probably also incorrect or at least incomplete. I'd say they should be either deleting the data OR allow export of the data as of the last time the account was current if they retained it, not retaining it and then holding it hostage. That is essentially using someone else's property for your own purposes. In this state it's a form of threat that I'm not sure would pass a good thorough legal exam8nation. Consider, they are holding something of yours which places you at risk where they might get hacked and leak your passwords, or they might even sell them to someone else who you never approved of, all while you are no longer consenting to their posession of this material. The entire company, meaning all assets, meaning your data, being sold to someone else absolutely qualifies, and has even already happened. That threat is at least a little bit like a gangsters protection payment then a legit lein. I think this means that really the law of the land should be that they are obligated to delete anything that isn't current (covered by an active account or contract), with only some well defined and not-forever grace period to cover mishaps.

what-imright 4y ago

What’s outrageous is how they only hold 30 shared passwords but somehow billed us $1500 a year to use a browser plugin to serve 20 kilobytes of data to 12 people.

moritonal 4y ago
You choose to use Laspass rather than any of the free solutions because of its ease. Your problem is you gave 30 critical pieces of information to a third-party without any backup solution.
- what-imright 4y ago
  Yes, it is our fault for trusting them ultimately. Agreed
  - hampereddustbin 4y ago
    I'm not quite sure I understand, isn't there a written contract you sign that states exactly what you get for N amount of money? Paying extra because of insufficient planning sucks, but is the price of such luxury. Think of the bright side; it's a good thing this bit your company at this early stage and not with half a million dollar contracts.
    - psychphysic 4y ago
      Cheap lesson as corporate lessons go.
- hampereddustbin 4y ago
  This is honestly a tough thing with other cloud-based solutions aswell. Backing up your data from say AWS isn't difficult _per se_, it's just made prohibitively expensive to export any serious amount of data
boomboomsubban 4y ago
"What's outrageous is how they do exactly what they said they would for the price we accepted." What did you expect from them? The refusal to provide access without renewal is scummy, but this complaint is silly.

WA 4y ago

It’s your data, you should be allowed to export it whenever you want, expired account or not. At least, it is mandatory under GDPR.

Brian_K_White 4y ago
As the service provider, you should be able to simply delete the data the moment it's resources are no longer being paid for. It's also reasonable logic to hold any property hostage that has an outstanding dept associated with it. That's just a lein and is a common legal process. This is different from simply "account is no longer active" So, it's not so cut and dried and obvious. Like a lot of things, if it's obvious and simple it's probably also incorrect or at least incomplete. I'd say they should be either deleting the data OR allow export of the data as of the last time the account was current if they retained it, not retaining it and then holding it hostage. That is essentially using someone else's property for your own purposes. In this state it's a form of threat that I'm not sure would pass a good thorough legal exam8nation. Consider, they are holding something of yours which places you at risk where they might get hacked and leak your passwords, or they might even sell them to someone else who you never approved of, all while you are no longer consenting to their posession of this material. The entire company, meaning all assets, meaning your data, being sold to someone else absolutely qualifies, and has even already happened. That threat is at least a little bit like a gangsters protection payment then a legit lein. I think this means that really the law of the land should be that they are obligated to delete anything that isn't current (covered by an active account or contract), with only some well defined and not-forever grace period to cover mishaps.