4 ms·

It's iffy and it would take a few months to resolve plus company time and resources. It sucks but it's way easier to pay the $750 and they know it.

Brian_K_White 4y ago
They'd lose because they have no case. I do not recommend anyone ever use lastpass or 1password, so I am absolutely no fan or apologist, but this is not a case of them doing anything wrong. This story doesn't deserve any attention at all.
db48x 4y ago
No, you pay the $750, export your data, then sue them to get your money back. In order to win you have to prove that you were damaged, and the easiest way to prove it is to present a receipt. Yes, filing the case costs a little money, and then you have to waste a day of your time at the courthouse, but afterwards you will have your money back, including court costs. Most importantly, however, is that the sting of it might actually get them to change their behavior. The ideal outcome would be that they don’t appear in court, you get a default judgement, they ignore your written request to pay it, and then you visit their office with a sheriff and a local reporter or two to either get them to write a check or to seize some furniture. How many times do you think the CEO would be willing to read those news stories (and risk losing his own office furniture, because obviously you would start there) before they decide to let people sign into their expired accounts to export their passwords? It’s not really about the money, it’s about forcing them to do the right thing.
- what-imright 4y ago
  I think it shows that they’re aware their business model will fail soon to free and open source options, so they’re milking their remaining customers. Burning your users like this is a one way function
- WheelsAtLarge 4y ago
  True, you have to show damages before you can sue. I see your point but it's still a pain to deal with. Hard to be a crusader.

Brian_K_White 4y ago

They'd lose because they have no case. I do not recommend anyone ever use lastpass or 1password, so I am absolutely no fan or apologist, but this is not a case of them doing anything wrong. This story doesn't deserve any attention at all.

db48x 4y ago

No, you pay the $750, export your data, then sue them to get your money back. In order to win you have to prove that you were damaged, and the easiest way to prove it is to present a receipt. Yes, filing the case costs a little money, and then you have to waste a day of your time at the courthouse, but afterwards you will have your money back, including court costs. Most importantly, however, is that the sting of it might actually get them to change their behavior. The ideal outcome would be that they don’t appear in court, you get a default judgement, they ignore your written request to pay it, and then you visit their office with a sheriff and a local reporter or two to either get them to write a check or to seize some furniture. How many times do you think the CEO would be willing to read those news stories (and risk losing his own office furniture, because obviously you would start there) before they decide to let people sign into their expired accounts to export their passwords? It’s not really about the money, it’s about forcing them to do the right thing.

what-imright 4y ago
I think it shows that they’re aware their business model will fail soon to free and open source options, so they’re milking their remaining customers. Burning your users like this is a one way function
WheelsAtLarge 4y ago
True, you have to show damages before you can sue. I see your point but it's still a pain to deal with. Hard to be a crusader.