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The problem with this is it doesn’t scale unless you have voice mail transcription. If you get one call a day, it’s fine. Getting one slack message a day is a
by wokwokwok 4y ago
The problem with this is it doesn’t scale unless you have voice mail transcription.
If you get one call a day, it’s fine.
Getting one slack message a day is also fine.
Getting 50 a day makes it impossible, because unless the messages are transcribed, you have to listen to each one to decide if you want to return the call.
…and if they are transcribed, well… now you’re using slack.
There’s definitely something to be said for a call that you can’t do over chat (for whatever reason; some people just don’t “text” they only talk).
…but, calling arbitrarily when you want something flat out doesn’t work.
Personal experience: people call for trivial reasons, you don’t answer and they don’t leave a message.
3 missed calls from your boss, no message left.
Just leave it because they didn’t leave a message? Probably not.
…but, the reality is, most people cbf leaving a message saying what they wanted. They want to talk now, or not at all. …and, I don’t think it’s ok to just ignore your missed calls.
So then the pressure is on you to track down each of those people and see what they wanted.
It’s a nightmare. (My solution: choose a different place to work. /shrug. Can’t change the culture in some places)