I began screenshotting my original ETA every time years ago with Uber and Uber Eats for this reason. A few years back I had an ETA which remained at 15-20 minu

I began screenshotting my original ETA every time years ago with Uber and Uber Eats for this reason. A few years back I had an ETA which remained at 15-20 minutes for two full hours and Uber wanted to charge me to cancel. When it happened again I was able to show the original ETA was over 1.5 hours earlier than my cancelation time and received a refund immediately. We shouldn't have to do this though. It's an awful customer experience and has lead me to use alternatives whenever possible.