> Well, I think that’s bullshit. I think people underestimate why running a startup is so time-consuming. Having real users with real business needs is like ha

> Well, I think that’s bullshit. I think people underestimate why running a startup is so time-consuming. Having real users with real business needs is like having a family with children. You don't take it easy when your kids hurt themselves or need help with homework. In the same way if a customer is having problems and needs a fix ASAP. In either case if it happens at 5am on Saturday morning you are on the hook to ensure it gets fixed--either do it yourself or roust out others to help, then make sure it gets done right, then make sure it does not happen again. Over time you eliminate common problems. Moreover you can hire people to handle these issues so they don't bubble up all the time. But in the meantime there's no viable way other than putting in a lot of time. p.s. Many startups are blessed with an offering that only needs 9-5 answers. I've never worked in one, though. It sounds really nice. ;)