4 ms·
"100% is probably never the right reliability target: not only is it impossible to achieve, it’s typically more reliability than a service’s users want or notic
by lozenge 4y ago
"100% is probably never the right reliability target: not only is it impossible to achieve, it’s typically more reliability than a service’s users want or notice. Match the profile of the service to the risk the business is willing to take."
"Things break; that’s life."
- izacus 4y agoYes, and with 14 global offices the company can fix them in worktime of one of their employees, not late at night. Let me reiterate: "inevitable" things are rarely inevitable and most commonly just a poor excuse for poor organization and toxic work practices. Even if you put out pithy quotes.
- ZephyrBlu 4y agoIn theory, yes. In practice, it's highly unlikely that there will always be someone with the right context to fix the problem in each time zone. The way my company does this is with a centralized incident management team that follows the sun across 4 timezones, and specific teams will be paged by them depending on what is broken.
- jjtang1 4y agoFor anyone that is interested, my team at Rootly (https://rootly.com/ https://rootly.com/) built an incident management platform that has been greatly inspired by the folks at Stripe!