I just had to recover some luggage that went astray within an airline's handling of missed flights. I didn't open a case. They had tracking numbers, which I had

I just had to recover some luggage that went astray within an airline's handling of missed flights. I didn't open a case. They had tracking numbers, which I had to find out and use. There was a place where notes were being appended, but I did not learn what the tracking number for the document that accumulated the notes was. Perhaps this works fine for "where's my luggage, give me my luggage" use cases.