Simply filing a complaint with the office of the ombudsman[0] would have sufficed. My friend made a complaint regarding misbehavior by a banking official and th

Simply filing a complaint with the office of the ombudsman[0] would have sufficed. My friend made a complaint regarding misbehavior by a banking official and the branch manager called in a few days grovelling apologies. [0]: https://rbi.org.in/Scripts/Complaints.aspx https://rbi.org.in/Scripts/Complaints.aspx