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On my experience, repairing Windows environments is so hard people just nuke everything and rebuild from a known good image. Why would Linux support be any diff

On my experience, repairing Windows environments is so hard people just nuke everything and rebuild from a known good image. Why would Linux support be any different?

RockRobotRock 4y ago
There are a lot of young entry-level help desk technicians that know how to do basic Windows troubleshooting. If you need an engineer to get involved in a tier 1 support issue, that's really a waste of everyone's time.
- sleepymoose 4y ago
  >There are a lot of young entry-level help desk technicians that know how to do basic Windows troubleshooting. I'd guess that's largely due to the fact that a large amount of Windows troubleshooting boils down to one of 3 things: Reseting the software to default, reinstalling the software completely, or reinstalling Windows.
- ElectricalUnion 4y ago
  To me the fact that you have a whole it outsourcing industry to do "basic Windows troubleshooting" is a giant Red herring that those systems are a pain to maintain. Not that Linux isn't also a pain to maintain when things go wrong, but at least on Linux, when something breaks it's because I broke it.
entropicdrifter 4y ago
Yeah, agreed. Plus you can keep home folders as separate partitions, even synced to the network daily, so nuking a machine and restoring from a backup can be done remotely with just a few cli commands
- tssva 4y ago
  The same goes for Windows.
  - entropicdrifter 4y ago
    Yes, but in Linux you don't have a registry to deal with, so nuking the machine and restoring it can be a lot simpler
    - tssva 4y ago
      Folder redirection, roaming profiles and group policy makes this quick and easy on Windows too. This has been a solved issue on Windows for quite a long time.
      - entropicdrifter 4y ago
        I didn't say it was unsolved, I said it's easier to deal with in Linux
        tssva 4y ago
        Let me clarify. It is long solved on Windows and easy to implement at this point. I don't agree that it is easier to deal with in Linux.

On my experience, repairing Windows environments is so hard people just nuke everything and rebuild from a known good image. Why would Linux support be any different?

RockRobotRock 4y ago

There are a lot of young entry-level help desk technicians that know how to do basic Windows troubleshooting. If you need an engineer to get involved in a tier 1 support issue, that's really a waste of everyone's time.

sleepymoose 4y ago
>There are a lot of young entry-level help desk technicians that know how to do basic Windows troubleshooting. I'd guess that's largely due to the fact that a large amount of Windows troubleshooting boils down to one of 3 things: Reseting the software to default, reinstalling the software completely, or reinstalling Windows.
ElectricalUnion 4y ago
To me the fact that you have a whole it outsourcing industry to do "basic Windows troubleshooting" is a giant Red herring that those systems are a pain to maintain. Not that Linux isn't also a pain to maintain when things go wrong, but at least on Linux, when something breaks it's because I broke it.

entropicdrifter 4y ago

Yeah, agreed. Plus you can keep home folders as separate partitions, even synced to the network daily, so nuking a machine and restoring from a backup can be done remotely with just a few cli commands

tssva 4y ago
The same goes for Windows.
- entropicdrifter 4y ago
  Yes, but in Linux you don't have a registry to deal with, so nuking the machine and restoring it can be a lot simpler
  - tssva 4y ago
    Folder redirection, roaming profiles and group policy makes this quick and easy on Windows too. This has been a solved issue on Windows for quite a long time.
    - entropicdrifter 4y ago
      I didn't say it was unsolved, I said it's easier to deal with in Linux
      - tssva 4y ago
        Let me clarify. It is long solved on Windows and easy to implement at this point. I don't agree that it is easier to deal with in Linux.