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Why I hate support being done on Slack and Discord. You can't do a Google search for problems and solutions. That said, I think Slack and Discord have an oppor
by senttoschool 4y ago
Why I hate support being done on Slack and Discord. You can't do a Google search for problems and solutions.
That said, I think Slack and Discord have an opportunity to create search engine indexable HTML pages for problems and solutions discussed in channels.
For example, they could have some sort of Github Issue like system inside Slack but still enable live chat. Then they could push each issue into a URL indexable by a search engine.
- squid322 4y agoyou can export your slack and discord content already with services like this: https://www.linen.dev/ https://www.linen.dev/ i think this is exactly what you are asking for.
- julienreszka 4y agoThat's a feature. If people wanted those discussions to be public/indexable they would post on stackexchange or similar. Often people are asked to post their issue on stackexchange or github anyways.
- senttoschool 4y ago> If people wanted those discussions to be public/indexable they would post on stackexchange or similar. I don't think this is true. Plenty of support is being done on general chat channels that organizations have set up. These aren't private problems and solutions. The reason why Slack and Discord are often used for support is because live chat can be superior to Github and Stackoverflow in response time.
- julienreszka 4y agoinstant messaging is less formal with all that implies therefore the need for privacy
- senttoschool 4y agoExcept that it's not private. Anyone in the channel can read it. Anyone joining can read anything if they scroll far enough and has Slack premium.