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Your analogy doesn't work on that level. Going to get pizza is a decision which requires little planning and has no long term consequences, which is totally not

Your analogy doesn't work on that level. Going to get pizza is a decision which requires little planning and has no long term consequences, which is totally not the case with choosing a service provider like Gitlab. Metaphorically, customers who built their infrastructure on Gitlab while it was free are in the cab on their way for all those months of time because they have invested time and money in your offer and now have to invest more to replace it. Hence they are angry. There's nothing particularly entitled about that beyond the base entitlement that we all generally feel for the things we expect.

troyvit 4y ago
That's the analogy of the person I responded to. I just extended it, but I think you're subverting it. Those customers who built their infra on GitLab while it was free aren't in the cab on their way, they've been to the joint over and over again. And again, they had at least a full quarter to find another free service to build their infrastructure on. I'm going to put this on its own line just to highlight it: [...] find another free service to build their infrastructure on. W-w-who actually thinks that's a good idea to begin with?