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GitLab has been upsetting their paying customers for a long time. Features are constantly being shifted to higher paying tiers and every time I had a problem wi
by vultour 4y ago
GitLab has been upsetting their paying customers for a long time. Features are constantly being shifted to higher paying tiers and every time I had a problem with something I found an issue on their tracker that's 5 years old, with countless "Another paying customer with XXX seats requesting this..." comments from their staff.
We've had a hard time selling the price increase to upper management, the $5 per seat was perfect. We have tons of users who log in once or twice a month just to look at something and paying $20 for that doesn't make sense.
Also, we really don't care about 99% of the features they keep pumping out. They're great if you're a smaller company starting out, but larger ones already have other tools that are established and won't be going away. I don't need a half baked JIRA clone, or half baked GitOps, or any of the other myriad of strange features. I only want required merge request approvals, yet it's all in the same $20 version. Oh, and I'd also like to use the API to retrieve project avatars, but that's one of those issues that have been open for years.
- nerdponx 4y agoThis seems to be the classic and ever-present failure mode of young tech companies. Obsession with "product features" that are visible to a CEO and easy to report on a roadmap, and disregard of "UX features" that are individually small but collectively would lead to a smooth and polished UX. I get very nervous that my current employer will start doing the same.
- mountainriver 4y agoExactly, this is gitlabs whole problem. They are the confluence or SCMs. Build a bunch of half baked features that check boxes and then move on to building the next set. You end up with a product developers hate, but VPs think looks good in their spreadsheets