I feel like that explains why it happened with chat. That it's now happening with their entertainment offerings suggests nothing was learnt. The organisational

I feel like that explains why it happened with chat. That it's now happening with their entertainment offerings suggests nothing was learnt. The organisational incentives might be structured such that it will continue, but surely leadership would've put something in place to prevent recurrence, despite those incentives? I would expect every launch, shutdown & rebrand to now be going through senior leadership approval, but maybe that hasn't happened yet.