They did the same thing for us once where they “upgraded” us to a better tier and the DNS migration we never asked for went bad. They were very difficult to get

They did the same thing for us once where they “upgraded” us to a better tier and the DNS migration we never asked for went bad. They were very difficult to get ahold of because we didn’t have a high enough tier of service. It was awful. Shame on us for not paying for a high quality vendor for such a critical service…but still. We switched everyone over as quickly as we reasonably could right after that.