The whole situation is a bit bonkers and a sign of the Heroku times. I don't see how they could have possibly tested this change with their existing automation

The whole situation is a bit bonkers and a sign of the Heroku times. I don't see how they could have possibly tested this change with their existing automation before pushing it out. Don't see how the "plan" could have passed peer review without questions coming up. Then, surely they would have seen a spike in pg:copy failures and reacted quickly to communicate the issue and their progress in resolving.. I know stuff happens but this isn't some scrappy startup. It's Heroku owned by Salesforce selling Enterprise plans..